Shipping Policy

Shipping Policy

Thanks for shopping with Pupyard! We ship worldwide and want to make sure your order gets to you smoothly, so please review the details below.

Order Processing
All orders are processed within 3–5 business days after your order is placed. Processing includes preparing, packing, and dispatching your item. You'll receive a confirmation email with tracking information once your order ships. Please note that orders are not shipped or delivered on weekends or holidays.

Shipping Times
Once dispatched, your order will typically arrive within 7–12 business days, depending on your location. Total estimated delivery time (processing + shipping) is approximately 10–17 business days from the date your order is placed. Please note that international orders may experience additional transit time depending on your country's customs processing and local carrier.

Shipping Costs
Shipping costs are calculated at checkout based on your order and destination. Any applicable rates will be displayed before you complete your purchase.

Customs, Duties & Taxes
For international orders, your order may be subject to import duties, taxes, and customs fees once it reaches your destination country. These charges are determined by your local customs authority and are the responsibility of the customer. We are not able to control or predict these fees, so please check with your local customs office if you have questions before ordering.

Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 1–3 business days for the tracking information to become active. If you haven't received tracking details within 7 business days of ordering, contact us at [your email].

Delays
While we do everything we can to deliver on time, occasional delays may occur due to high demand, customs processing, weather, or carrier issues. International shipments in particular can be affected by customs clearance times outside our control. We appreciate your patience and are always happy to help track down your order.

Incorrect Shipping Information
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice a mistake, contact us immediately at [your email] and we'll do our best to correct it before dispatch.

Questions?
If you have any questions about your order or our shipping process, reach out to us at [your email] and we'll get back to you as soon as possible.